Module 1: Introduction to Conflict Resolution
• Welcome and course overview.
• The importance of conflict resolution in personal and professional settings.
• Defining conflict and its impact on individuals and teams.

Module 2: Understanding Conflict
• Differentiating between constructive and destructive conflicts.
• Identifying common sources and triggers of conflict.
• The psychological and emotional aspects of conflict.

Module 3: Conflict Resolution Strategies
• Collaborative problem-solving techniques.
• Negotiation skills for conflict resolution.
• The role of active listening and effective communication.

Module 4: Managing Emotions in Conflict
• Emotional intelligence in conflict resolution.
• Strategies for controlling and expressing emotions.
• Creating a positive and collaborative environment.

Module 5: Practical Applications and Case Studies
• Applying conflict resolution strategies to real-world scenarios.
• Role-playing exercises for hands-on experience.
• Analyzing successful conflict resolution case studies.

Module 6: Interactive Activities and Group Discussions
• Simulated conflict scenarios and group exercises.
• Group discussions on personal experiences with conflict.
• Q&A session for clarification and deeper understanding.